What are the criteria for our customers to Request a Refund?

1. A customer can be eligible for a refund if an email requesting a refund is done by the customer (with the registered email id) to info@my24loan.in within 48 hours of purchasing the membership. The payment mode for the refund will be the same as the mode through which the customer's payment was received. As per the banks, the refund can be received within 7 to 8 working days.

2. If the customer is unable to communicate with the company in English, Hindi, or Gujarati, they can apply for a refund within 48 hours of purchasing the membership.

3. There are certain areas/locations in which our company does not provide its services. If any customer has bought our membership and belongs to such areas/locations, they can apply for a refund within 48 hours of purchasing the membership.

If you have any query/doubt regarding our policy, please contact us by writing at info@my24loan.in or calling on +91-73594-68774 between 10 AM to 5 PM (business days only).